Welcome to the Spend and Save Fabric Sale at Melco Fabrics! Please carefully read and understand the following terms and conditions that govern your participation in this exciting sale event:

Embrace the upcoming spring season with our spectacular sale as we bid farewell to winter and make way for our vibrant spring fabrics! Get ready for massive savings on all SOLIDS - the more you add eligible items to cart, the more you unlock:

- Unlock 10% off your cart when you add eligible items totaling $50 or more.
- Unlock 15% off your cart when you add eligible items totaling $100 or more.
- Unlock 20% off your cart when you add eligible items totaling $150 or more.
- Unlock 22% off your cart when you add eligible items totaling $200 or more.
- Unlock 25% off your cart when you add eligible items totaling $250 or more.
- Unlock 27% off your cart when you add eligible items totaling $300 or more.
- Unlock 30% off your cart when you add eligible items totaling $350 or more.
- Enjoy a massive 40% discount on your cart when you add eligible items totaling $500 or more.
- Experience our biggest savings with an incredible 45% discount when you add eligible items totaling over $1000.

Please note that while you can also purchase other items not included in the sale, they will not count towards "unlocking" discounts, nor will the discount be applied to the non-eligible items. The discounts are exclusively applicable to eligible items only.

1. **Sale Period:**
- The sale will start on 30th July 2023 at 7:00 AM AEST.
- The sale will run until stocks last. Hurry, as items are subject to availability!

2. **Applicability:**
- The sale is valid only for orders placed during the specified sale period.
- The sale will not be backdated or applied to orders placed before the sale commencement.

3. **Eligible Fabrics:**
- The sale includes the following fabrics: Waffle, Solid Colour Cotton Lycra, Solid Colour French Terry, and Rib Knit.

4. **Exclusions:**
- The sale does not apply to Art Printed Fabrics from all artists. These items will not be eligible for any discount or promotion.

5. **Discount Application:**
- To avail of the discount, customers must add eligible items included in the sale to their cart.
- Once the total value of eligible items in the cart reaches the specified "unlock" amount, the discount will be automatically applied to the cart.
- Enjoy huge savings as you reach the "unlock" amount during the sale!

6. **No Discount Code Required:**
- Customers are not required to enter any discount code during the checkout process.
- The discount will be applied automatically to the eligible items in the cart once the "unlock" amount is reached.

7. **Inventory Adjustments:**
- We strive to maintain accurate inventory levels during the sale.
- However, due to unforeseen circumstances, such as inventory flaws, demand fluctuations, etc., some items may oversell.
- In such cases, we reserve the right to make adjustments to the stock on a case-by-case basis.

8. **All Sales Final:**
- All purchases made during the Spend and Save Fabric Sale are final.
- No returns, exchanges, or refunds will be accepted for discounted items, except for cases of manufacturing defects or shipping errors.

9. **Modification of Terms:**
- Melco Fabrics reserves the right to modify or terminate the Spend and Save Fabric Sale and its associated terms and conditions at any time without prior notice.
- Changes to the terms will not affect orders placed before the modification or termination.

By participating in the Spend and Save Fabric Sale, you agree to abide by these terms and conditions. If you have any questions or concerns regarding the sale or these terms, please contact our customer support team before making your purchase.

 

Win Your Cart - Lucky Draw!

But that's not all! 🎁 We have an exciting bonus for you during the Spend and Save Fabric Sale! Every purchase made during the sale automatically enters you into a special lucky draw, giving you a chance to WIN YOUR ORDER REFUNDED! Yes, you read that right - one lucky customer will get their entire order for FREE!

**How to Enter:**
- To participate in the "Win Your Cart" lucky draw, simply make a purchase during the sale period. Each purchase will count as one entry into the draw.

**Selection of the Winner:**
- At the conclusion of the sale, after the sale period has ended, we will randomly select one fortunate customer from all eligible entries as the winner of the lucky draw.
- The winner will be notified through the email provided during checkout.

**Refunding the Order:**
- If you are the lucky winner, the entire amount of your order, including any eligible discounts applied, will be refunded to you.
- Please note that the refund will be processed using the original payment method used during the purchase.

**Public Announcement:**
- We value transparency and fairness. As such, we will announce the winner of the lucky draw on our official social media channels and website after contacting the winner via email.
- By participating in the lucky draw, you agree to this public announcement in case you are selected as the winner.

**Exclusions:**
- Orders that include only Art Printed Fabrics from all artists will not be eligible for the lucky draw.
- The "Win Your Cart" lucky draw is only applicable to purchases made during the Spend and Save Fabric Sale.

**Good Luck!**
- We wish all our valued customers the best of luck in the "Win Your Cart" lucky draw! This is our way of showing our appreciation for your continued support.

Please remember that the primary terms and conditions mentioned earlier also apply to the lucky draw. If you have any questions or concerns about the lucky draw or any other aspect of the sale, please feel free to reach out to our customer support team. Happy shopping, and may the odds be in your favor! 🍀
How can we help?

FAQ

Common Questions

Where is your fabric made?

At Melco, we live by the principle: "If we can make it in Australia, we will." As such, since July 2022, we've adopted local manufacturing for all our knit fabrics. This shift allows us to support the local economy while also ensuring top-notch quality for our customers. In our continuous effort to provide a diverse range of fabrics, we have also introduced a selection of woven fabrics. These fabrics are imported from India, chosen for their exceptional quality and characteristics. While these are not locally made, we assure you that they meet our high standards of sustainability and ethical sourcing. Australia's woven textiles industry has significantly declined, with only a few remaining mills specializing in heavy canvas, police, and fire uniforms. Despite extensive research, we have encountered numerous dead ends in finding local options. This highlights the crucial importance of supporting the textile mills that still exist in Australia. At Melco, we prioritise this support by manufacturing our knit fabrics domestically, which are proudly certified with the Australian Made Campaign. For detailed information on each type of fabric, we encourage you to explore our website. We're excited about this transformation, and we appreciate your support as we continue our journey in local production. It's a commitment we're proud to make, embodying the best of Australian craftsmanship in every thread.

Can I amend my order once it is placed?

We are dedicated to providing you with a seamless and efficient shopping experience. Due to the swift nature of our order processing, we regret to inform you that once an order is placed, we are unable to make any amendments. As a small team committed to quality and expediency, our fulfillment process begins almost immediately after your order confirmation. This ensures that we can get your items shipped to you as quickly as possible. Because of this rapid processing, it is not feasible for us to alter an order once it has been confirmed. We understand that this might cause some inconvenience and we sincerely apologize for any disappointment this may cause. We encourage our customers to review their orders carefully before submission. For any questions or if you need further assistance, our customer support team is here to help. We are grateful for your understanding and appreciate your support of our business.

How can I be sure your fabrics are truly Australian Made and ethically produced?

We get it, trust is hard-earned. That's why we've made it official. We're a proud licensee of the Australian Made Campaign, meaning our knit fabrics don't just wave the Aussie flag, they're certified by the Australia Made certification. We don't just talk the talk, we walk the walk. But that's not all. We take our commitment to ethical production to heart. Our knit fabrics are not only 100% Australian-made, but we are also fully accredited by Ethical Clothing Australia. So when you choose Melco, you're choosing quality, authenticity, and ethical production all woven together. Just another way we're committed to offering the best to our customers!

Do you print your fabrics in house or is it done elsewhere?

Great question! At Melco, we believe in keeping things close to home. This is why we print and heat press our fabrics right here in-house. By overseeing the entire process from start to finish, we can ensure the high-quality, beautifully printed fabrics that our customers have come to expect from us. It's another way we are committed to delivering the best - from our house to yours!

Do you sell quilting fabrics?

You're in for a treat! We have just released a range of woven fabrics as a printing base for our art printed fabrics!

When will my order be shipped?

For in-stock fabric, we'll set your order in motion within two to three business days from the time you place it. During public holidays or promotions, your patience will be much appreciated as we might need a tad longer to pack your order. We hustle from Monday to Friday and take a well-deserved pause on Public Holidays.

For made-to-order fabric (that includes our art printed fabrics), we request a bit more of your patience - around 10 to 12 full working days from the day you place your order to manufacture the fabric. Please note that this is an estimate and during busy periods and sales this timeframe may be extended.

Here's a crucial heads up: if your order contains both made-to-order (art printed fabrics) and standard in-stock plain fabrics, we'll ship your order as a single package when the art fabrics are ready for dispatch. If you're eager to get your standard in-stock fabrics sooner, we recommend placing a separate order. At Melco, we're all about getting you your order as quickly and efficiently as possible, while ensuring the quality and care you expect from us. Your understanding is much appreciated!

Where are you located?

Our cozy warehouse is nestled in the heart of the Central Coast NSW in Gorokan.

Do you have a shopfront?

We don't currently have a shopfront to visit.

If I am local can I pick up my order?

Indeed, you can! Click and collect is available for locals who'd prefer to pick up their orders. Please note that pickup times are by appointment only, and we'll reach out to schedule a collection time once your order is ready.

What if there is an issue with my order?

We strive for your absolute satisfaction with every Melco purchase. However, if your order doesn't quite hit the mark, we're here to help. You're welcome to return your purchase within 14 days from the original purchase date for a refund. Please note that the refund amount will be less the original shipping cost. To be eligible for a return, items must be in new, unworn/unwashed/uncut condition, just as you received them. Kindly note, the cost of return shipping is your responsibility.

So, before you pull out those scissors, we recommend ordering some of our fabric samples if you're uncertain about fabric colors or textures. We're confident you'll love our products, but we also understand that sometimes things just don't work out. That's why we make our return process as smooth as our fabrics!

Are the colours accurate on your website?

We strive to represent our fabric colors as accurately as possible. However, keep in mind that screen displays can vary, so there might be slight differences in color when you receive your fabric. We do offer the option to order fabric samples on our website here

What if I find a fault with my order?

If you find a fault with your order, don't hesitate to email us within 14 days of receiving your fabric. To be eligible for a return, your item must be unwashed, and in the same condition you received it. Please include your order number and your name in your email, or submit an enquiry via our contact page. Once we receive the fabric, our team will inspect it and follow up with you regarding next steps.

What is the cost of shipping?

We cap Standard domestic shipping at $11.99. Orders to New Zealand are based on the cubic volume at checkout. 

Do you offer express shipping?

We believe in providing flexible options to cater to everyone's needs. That's why at checkout, we give you two choices for shipping:

Standard Postage - Shipped with the most economical means to your location (Australia Post).
EXPRESS Postage - Also through Australia Post, for those who need their items quickly. 

But here's a heads up! Selecting "EXPRESS Postage" doesn't mean your order will jump the queue for dispatch or be shipped instantly - we'd need a team of superhumans for that! It simply means that once dispatched, your order will travel through the Express Post network of Australia Post, which is generally faster than Standard Post. We wish we could bend time, but until then, we appreciate your understanding!

Can I combine shipping?

We totally understand the appeal of combining shipping. However, we're a compact but mighty team here at Melco and, to ensure we maintain our efficiency and service quality, we unfortunately can't combine shipping when multiple orders are placed.

 We appreciate your understanding and promise to continue striving to provide you with the best service possible, even if we can't bundle your orders together. Your support means the world to us and we thank you for being a part of the Melco family!

Do you offer international shipping?

Absolutely! The Tasman Sea may separate us, but we consider our Kiwi neighbours part of the extended Melco family. So, yes, we gladly ship to New Zealand and within Australia. Get ready to wrap yourself up in some of our beautiful, Aussie-made fabrics!

Do you offer wholesale discounts?

At Melco, we take pride in the quality of our fabrics. All of our knit fabrics are milled and made in Australia and are certified with the Australian Made Campaign. We are also certified with Ethical Clothing Australia. Our pricing reflects the quality and ethical standards we uphold. We're not aiming to be the cheapest, but rather, we focus on sustainability and ethically produced products.

We understand the needs of small businesses as a large majority of our customer base are small businesses. We take that into consideration with our pricing and we are comparable with other suppliers.

Wholesale Solid Colour Knit Fabrics: We do offer wholesale pricing for orders over 30m of the same fabric base for solid colours. If you're interested in this, please send a draft email to hello@melcofabrics.com.au and we can provide you with more detailed information.

Wholesale Art Print Fabrics: Our art print fabrics hold a special place in our collection. Due to the extensive manufacturing process required for these fabrics, as well as the royalties we provide to our talented artists, the conditions for wholesale pricing are a bit different.

For our art print fabrics, we require a minimum order of 50m per fabric base and a minimum of 10m per design, to qualify for wholesale prices. If you're interested in this, please send a draft email to hello@melcofabrics.com.au and we can provide you with more detailed information.​​

Wholesale Custom Print Files:​ The process for custom print files is the same as for our art print fabrics, with a minimum order of 50m per fabric base and a minimum of 10m per design. The key difference is that there's a bit more wiggle room for the discount we can offer since we don't have to pay artist royalties. If you're interested in wholesale pricing for custom print files, please send us a draft order of what you're looking for and a sample of the file so we can work on a quote. Please send it to hello@melcofabrics.com.au.

If these quantities are more than what you require you may be interested in joining our Fab Perks program. Designed with our valued customers in mind, the Fab Perks program allows you to earn reward points, leading to discounts and special offers. It's our way of ensuring that our loyal customers receive the best value and exclusive benefits.

Why is there an admin fee for emailing my custom artwork files?

At Melco Fabrics, we pride ourselves on offering exceptional quality and service. To maintain our high standards, we have a standard process for submitting custom print files. We recommend using our user-friendly file submission method available on our website, which ensures a smooth experience for both you and us. However, we understand that occasionally, customers may choose to submit their custom print files via email. A $40 administrative fee applies to help us cover the additional time and resources required for processing email submissions, which deviate from our standard production process.